Return policy for companies (B2B)
Are you a company and not a consumer?
Then it is possible for us to take back goods as a gesture of goodwill under the following conditions.
Please contact us in advance to discuss returns.
Return of goods / restocking fee
1. If we voluntarily take back goods from the customer, the following applies: Only goods in proper saleable condition which are not custom made or made to order may be taken back.
Upon return of the goods, the customer will receive a refund for the value of the goods less a restocking fee.
The refund will not be paid in cash, but will be credited to your payment method, provided you have already paid for the item.
We are entitled to apply any refund to future purchases or orders without restriction.
2. The restocking fee per item is a flat rate of 30% of the value of the returned goods, unless a different value is agreed at the time of the return.